# System Uptime

## Operational

## Partial degradation

### 100.00% System Uptime: February 1, 2025 – January 31, 2026

## Event History

- **Planned DB maintenance**  
  June 21, 2025 03:07 UTC  
  The primary Smartwyre production database completed planned maintenance to enable new features. Occurred outside of normal business hours.

- **Planned DB maintenance**  
  Sep 21, 2024 11:20 UTC  
  The primary Smartwyre production database completed planned maintenance to enable new features. Occurred outside of normal business hours.

- **Planned maintenance**  
  Sep 3, 2024 07:15 UTC  
  Resolved  
  Internal infrastructure changes to improve security and stability. Occurred outside of normal business hours.

- **Extended downtime due to migration**  
  Jun 27, 2024 10:29 UTC  
  Resolved  
  Expected downtime window ended up being longer than expected due to disruption during migration.

- **Service outage from Azure hosting issue**  
  May 18, 2024 08:41 UTC  
  Resolved  
  System outage caused by a service disruption in our Microsoft Azure hosting. Resolved by temporarily relocating impacted services to an alternate datacenter.

- **Access lockout from misconfigured production release**  
  Oct 6, 2023 20:07 UTC  
  Resolved  
  A missing configuration in the production release caused the system to fail to a safe state. This locked out all user access to the web application until the system was properly updated.

- **Self-resolved Azure service degradation**  
  Sep 11, 2023 08:06 UTC  
  Resolved  
  An unexpected degradation in Microsoft Azure platform services which self-resolved.

- **Planned downtime for database maintenance**  
  May 24, 2023 09:14 UTC  
  The primary Smartwyre production database completed planned maintenance, outside of normal business hours.

- **Planned downtime for database upgrades**  
  Apr 7, 2023 9:27 UTC  
  The primary Smartwyre production database was upgraded to improve performance and capacity. This upgrade was completed during planned downtime, outside of normal business hours.

- **Database downtime following failed maintenance tasks**  
  Mar 3, 2023 18:01 UTC  
  Resolved  
  A performance degradation in the Smartwyre production database occurred due to the failure of certain automated maintenance tasks. The issue was identified and systems were temporarily down while maintenance systems caught up.

- **Brief DNS reset due to unplanned Microsoft Azure update**  
  Jan 21, 2023 07:47 UTC  
  Resolved  
  An unannounced rolling update to Microsoft infrastructure intermittently impacted Azure customers. The response required a brief outage of the Smartwyre web application to enable a DNS system reset.